Remote
Infrastructure
Management
Services

Digital Innovation

Digital
Innovation

Building Cohesive Technology Solutions across
Web, Mobile, Cloud, loT and Blockchain

Enterprise

SMEs

Agencies

Startups

OUR
VISION


To earn lifetime loyalty of our customers by consistently delivering the highest quality software services which offer excellent value to their business.

OUR
MISSION


To enable businesses to leverage the power of digital innovation — by envisioning & building disruptive software products, services & experiences which drive growth, differentiation & real economic value.

Quick Facts

Quick Facts


What You Need to
Know About Us

25+

YEARS OF
EXCELLENCE

Infrastructure
Employees

4000+

Employees
Global Offices

10

Global Offices
Delivery Centers

8

Delivery Centers
Development Centers

1,00,000+ Sq. ft.

Development Centers
Clientele
1500+ Clients

1500+

Clients
50+ Countries

50+

Countries
Industry Verticals

22+

Industry Verticals
Client Retention

85%

Client Retention
Achievements
Mobile Apps

1000+

Apps Published
Cross Platforms

200+

Cross Platform Apps
Web Applications

7500+

Websites Developed
Development Hours

30+ Million

Development Hours
Partners
microsoft
aws
Google Cloud
magento
Certifications

Certifications

certificate
  • ISO

    9001:2008

    Quality Management

    certificate-icon
  • ISO

    27001:2013

    Information Security

    certificate-icon
  • ISO

    20000-1:2011

    IT Management

    certificate-icon
  • ISO

    22301:2012

    Business Continuity Management

    certificate-icon
Remote IT Infrastructure Management

Remote IT
Infrastructure
Management

24x7 Managed
Services

ITIL Compliant
Service Management
Practices

Stringent SLA
honoured

Recommendation for IT Infrastructure Cost Optimization and ROI
(On Premise & Cloud)

Cost Analytics

Automation
for Service Provisioning & Performance

Troubleshooting & Performance
Optimization

IMS Framework

IMS Framework

Infrastructure Management & Governance

IT Infrastructure Services

IT Infrastructure Services

Professional
Services

  • Consulting
  • Audits / Assessments
  • Implementation / Upgrades / Migration
  • Infrastructure Optimization & Consolidation

Shared
Services

  • Shared Resource Support
  • Quick Ramp up & Ramp Down of Resources

Managed
Services

  • 24x7 Maintenance & Management
  • Onsite-Offshore Model
  • Total Ownership of Support Services
Remote Managed Services

Remote
Managed
Services

  • Server Management (Linux/Windows)
  • Server Monitoring
  • Network Management
  • Network Monitoring
  • Cloud Management
  • Database Management & Monitoring
  • Storage Management & Monitoring
  • Datacenter Monitoring
  • Application Monitoring
  • Service Operation Centre (SOC)
  • Network Operation Centre (NOC)
  • Microsoft Infrastructure & Active Directory Services
  • Microsoft Messaging (Microsoft Exchange)
  • Virtualization
  • Private Cloud
  • SharePoint Managed Services
  • Windows Azure Managed Services
  • Office 365 – Migration on premise to cloud
  • IT Security
Process Based on ITIL v4

Process Based
on ITIL v4

Incident Management

Configuration Management

Problem Management

Service Level Management

Change Management

Resources

Resources We Provide

Skill Set & Resource Availability L-1
Exp. 1-2 Yrs
L-2
Exp. 2-3 Yrs
L-3
Exp. 3-5 Yrs
Do you have
COE for the skill?
Clients
Unix/Linux/AIX/Solaris Admin Yes Yes Yes Yes NSDL
SQL Server DBA Yes Yes Yes Yes NA
DB2 DBA Yes Yes Yes No NSDL
MySQL DBA Yes Yes Yes Yes NA
Oracle DBA Yes Yes Yes Yes Union Bank
Windows Admin Includes Knowledge of Vmware / Hyper V Yes Yes Yes SBI Mutual Funds
Jboss / Ngnix / Apache Yes Yes Yes Yes D'decor
SAP Yes Yes Yes No NA
AWS / Azure Cloud Yes Yes Yes Yes Deloitte
Devops Yes Yes Yes Yes Deloitte
SOC / NOC Yes Yes Yes Yes Sage Technologies (Africa)
Storage Admin Enterprise / OpenSource Yes Yes Yes Yes Web Werks Datacenter
Network Administrator Yes Yes Yes Yes Web Werks Datacenter
Helpdesk Workflow

Helpdesk Workflow

Delivery Model

Delivery Model

  • Onsite
    Support

  • Scoping, Knowledge Transition, Project Co-ordination, Onsite Support Co-ordination

Remote Monitoring

Proactive Performance Monitoring, Threshold Alerts, Dashboard Reporting

L-1
Support

Incident Management, Service Desk for Escalations, Knowledge Repository

L-2 & L-3
Support

Problem Management, Change Management, Capacity Management, Troubleshooting,
Performance Management

  • Onsite Offshore Combination
  • ITIL Best Practices
  • Risk Mitigated Transition
  • Seamless Integration of Client Process
  • Ongoing Risk Management
Our DNA

Our DNA How we live, work and succeed

NeoSoft DNA
Engagement Models
Thank You